Shipping Policy

Thank you for shopping with Soundproofing King. This policy explains delivery costs, lead times, access requirements and possible surcharges. Contact us before ordering if you need confirmation for your postcode or project.

Delivery Area

We deliver across the UK. Rural, remote, offshore and restricted-access locations—including islands, the Scottish Highlands and Northern Ireland—may take longer or incur additional charges.

Delivery Costs

Standard Small Items

Small accessories such as clips, hangers, screws, tapes and sealants are usually charged at £20.00 ex VAT.

Standard Palletised Delivery

Heavy and bulky soundproofing materials are usually charged at £55.00 ex VAT. Larger orders and remote or restricted postcodes may cost more.

Long Items

Items over 1.2m, including 2.4m furring channels, may require a longer vehicle or specialist carrier and usually incur a surcharge. Contact us before ordering for confirmation.

Free Delivery Thresholds

Most orders over £3,000 ex VAT qualify for free standard UK-mainland delivery. PIR insulation orders may qualify above £500 ex VAT. Remote or restricted locations may still incur a surcharge.

Collection

Collection may be possible from our Croydon branch by appointment only. Do not travel until availability and collection arrangements have been confirmed.

Delivery Lead Times

Most deliveries take 1–3 working days, subject to stock, order size, product type and destination. Bulk, long-length, special-order and multi-warehouse orders may take longer. Dates are estimates unless confirmed in writing.

Split Deliveries

Orders containing products from different suppliers or warehouses may arrive in more than one delivery. We will aim to keep you informed.

Delivery Access

You are responsible for providing a correct, accessible delivery address and ensuring someone can receive the goods where required. Tell us before ordering about vehicle, parking, height, width, stair, lift or access restrictions. Pallet and bulky deliveries may be kerbside only.

Missed or Failed Deliveries

Re-delivery, storage, return transport or administration charges may apply if delivery fails because nobody is available, the address is incorrect, access is restricted, goods are refused, or safe delivery is not possible.

Checking Your Delivery

Inspect goods on arrival for visible damage, shortages, incorrect items or damaged packaging. Where possible, note damage with the driver and take clear photographs before moving or installing the goods.

Damaged, Missing or Incorrect Goods

Contact us as soon as possible and include your order number, name, a description, and photographs of the goods, packaging and delivery label. Do not install or alter damaged or incorrect goods before contacting us.

Delivery Delays

We are not liable for delays outside our reasonable control, including courier disruption, supplier or stock delays, transport issues, weather, access problems or incorrect delivery details. We will aim to keep you informed of known delays.

Contact

Soundproofing King
Address: 5 Imperial Way, Croydon, CR0 4RR
Email: sales@soundproofingking.co.uk
Phone: 0203 747 1285